FAQ

you have 24 hours to contact us at contact@ombrellae.com to cancel your order or cancel it through your ombrellae account if you registered.

please be careful when entering your shipping address, ombrellae will not be responsible for orders sent to the incorrect delivery address provided by the customer.

sending order confirmations can sometimes take up to 24 hours due to high demand and to security verification. if you have not received your order confirmation email after 24 hours, please contact us here. please, check also your spam box to ensure you received the order confirmation.

please log into your account to check the status of your order. if you do not have an account, please refer to the ‘track order’ link here.

once your order has been fulfilled, you will receive an email with your tracking information. you can track the progress of your order directly on your ombrellae

if your package stops moving at any point, do not fret! it is still on its way to you and is likely just clearing customs. occasionally, there may be delays due to customs or weather events. if this happens, your tracking page will be updated with the latest shipping status.

Yes. We offer a 45-day money-back guarantee if you're not satisfied with your purchase. To qualify for a return, the product must be in its original condition, without any damage. Once we receive and inspect the returned item, we’ll issue a full refund to your original payment method. Return shipping costs are the responsibility of the customer. Please note that intentionally damaged products are not eligible for return. If the product is defective or damaged due to a manufacturing error, we will replace it or issue a full refund at no additional cost. Additionally, shipping delays caused by customs, weather, or courier issues are not accepted as valid reasons for a return. If you experience any issue with your order, we recommend contacting our team as soon as possible — we’re here to help and will guide you through the return process smoothly.

unfortunately, we are unable to process exchanges at this time.

refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. please allow up to 5 to 10 business days for your refund to appear once we process the return. please be advised that refused or unclaimed international orders will not be refunded.

please contact us immediately, within 48 hours of receiving your order with your order number, via our contact us page. please note you may need to provide multiple photos of the damaged products.

please visit our contact page here within 48 hours of receiving your order, so that we can take care of this for you. please provide your order number with your inquiry.

we accept online payments via visa, mastercard, american express and apple pay. if you are an international consumer, we also accept local payment providers. you’ll see this list when you visit our checkout page. cash on delivery may be available depending on your country.

you will only be charged for what you purchased. if you see duplicate charges, please give it a few days until the issue falls off and gets rectified automatically. however, if it still remains and you are positive you only placed one order, please contact us via our contact us page with a screenshot of the duplicate charge for further assistance.

at checkout and depending of your country of residence, you will be able to select cash on delivery. note that multiple failed delivery attempts will incur a 10$ restocking fee.

no, you do not have to set up an account to place an order. however, customers with account will receive rewards and gift based on their purchase, we recommend you to create an account to enjoy all ombrellae perks.

you can create an account by clicking here.

to reset your password, click here. you will then be prompted to enter the e-mail address you used to create your account. once you submit, you will receive an e-mail notification with a link to reset your password. once you’ve done this, you can log in with your new password this page.

you can easily subscribe to emails by visiting ombrellae.com and using the sign up form located in the footer at the bottom of the page. if you want to cancel/unsubscribe, you can click unsubscribe by locating the "unsubscribe" link within your email.

tattua is only available at www.ombrellae.com. soon, you will be able to purchase our products in-stores from our multiple retail partners and on online marketplace. beware of non-authorized reseller or counterfeit goods.

restock dates vary depending on product availability. please sign up for our emails or sms text alerts to find out when your favorite products will be back in stock!

occasionally ombrellae will apply a gift with purchase to orders. please note that unless otherwise stated, all free gifts redeemed alongside a customer's orders are included while supplies last and are therefore not guaranteed. all samples, packets, stickers, and other products or merchandise are subject to change and availability.

yes, from time to time we offer discounts and promotions. sign up for our email and/or sms text alerts to receive news on special offers.

our products are proudly engineered and designed in united arab emirates and are made in china, with globally sourced materials.

we offer complimentary standard shipping on all orders including a product with 256GB or more storage. in addition, we offer the following shipping options: standard (5 - 7 days) - 4.99$ flat rate express (1 - 3 days) – 19.99$ flat rate price in united states dollars. price may vary according to your location and currency.

we ship orders from united arab emirates, our main operating country and from multiples international hub depending on the destination country.

packages undeliverable by our international shipping partners will be canceled and refunded once received and processed at our shipping hub.

please visit this page: contact us.

we respond to all emails as soon as possible. our goal is to respond to all consumers within 24 hours, however we often experience delays over the weekend and during peak times.

we care about your privacy. please click here to submit a data privacy request.